Contracts.

Other than an NDA (Non-disclosure Agreement) or an NCA (Non-compete Agreement) I do not work under contract, just a simple old fashioned hand shake.

Payments.

Generally, partial to full payment is required upfront to retain my services. I accept PayPal and major credit/debit cards. On rare occasion if a client does not have either I may accept a check by mail.

Refunds.

There are no refunds. Because of the intangible nature of the digital services I provide it isn't possible for you to "return" the work once it's been done.

Availability.

You may email me or attempt to IM with me anytime, 24/7. However, although I may anyways I typically do not work Friday - Sunday or on major US holidays. I'm on Pacific Time.

Phone calls.

I no longer communicate business over the phone, here's why.